The Customer Specialist 1 is responsible for activities in the Shipping and Receiving Office as the primary point of contact for all incoming and outgoing drivers. The CS1 is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CS1 provides information both internally and externally as needed.
Sign driver in and out of the facility; verifying all paperwork
Assign dock doors to the inbound and outbound loads
Maintain door accuracy and yard report for trailer inventory
Process Bills of Lading and associated shipping and receiving documents.
Reconcile inbounds with packing slips and coordinate drop lot activity
Coordinate moves on the yard for the spotter/yard jockey
Provide a strong level of customer service to internal and external customers
Maintain Inbound and Outbound Schedules
Work closely with shift management and leads to accomplish shift goals.
Report errors and/ or issues to appropriate member of leadership to ensure accuracy
Participate in all training programs provided
Performs all duties in a safe and timely manner.
Job Qualifications - Required
High School Diploma/GED equivalent required.
PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Previous AS400 and/or warehouse management systems (WMS) experience preferred
Basic math and reading skills necessary
Detailed oriented with the ability to perform multiple task in fast moving environment
Ability to follow oral and/or written instruction.
Good interpersonal skills and ability to work with internal and external customers.
Job Qualifications - Preferred
Previous Shipping and Receiving experience in a warehouse environment.
Preferred: Korean & English
Strong interpersonal skills, both verbal and written
Positive approach in all interactions
Team orientated and self-motivated
Ability to multi-task calmly and effectively in a rapidly changing environment.
Solid organization skills.
Willingness to learn new systems as needed.
This role routinely uses standard office and computer equipment